These General Terms and Conditions exclusively govern the use of our website www.thehandy.com and the
conclusion of contracts on the sales of products presented thereon. By using the site, you agree to these General Terms and Conditions, if you do not agree, do not use this site.
The services of our webshop are aimed exclusively at consumers, i.e. at customers making purchases for their
own personal use.
These General Terms and Conditions apply to all Handy products (Products) delivered by Ohdoki AS
(Seller) to the customer (Customer).

Before proceeding to check out by pressing the “Go to checkout” button, you have to verify the contents in your
shopping cart. You can edit the content by either clicking the “Remove” button to delete an item from your cart,
or you can edit the number of items. When you have pressed the “Go to checkout” button, you confirm your
purchase by pressing the “Buy” button. When you press the “Buy” button, you have placed a legally binding
order to purchase the items in your shopping cart.
We will submit an e-mail receipt confirming the order has been placed and is being processed. This receipt is not
an order confirmation. We will submit a separate Order Confirmation by e-mail once we have processed your
order. We maintain the right to reject an order and if so, you will be informed by e-mail within reasonable time.
The sales contract including details of the order placed, and these General Terms and Conditions will be
enclosed in the Order Confirmation submitted to you. You can access the General Terms and Conditions in the
online shop at any time.

All prices published in our online shop are inclusive of value added tax (“VAT”), custom duties and shipping
unless explicitly stated otherwise
The Seller reserves the right to change prices for the Products displayed on www.www.thehandy.com at any time. Any price changes will not affect an order that has already been placed and accepted by the Seller. In the event of a pricing error, we will notify you and you can either choose to proceed with the transaction at the updated price or cancel your order. No additional cost will incur should you choose to cancel your order.

We accept the following payment methods: debit and credit card, and payment through Paypal. If you are paying by credit card, when you submit your order, we may block up to the total amount of the order on your credit card. Your credit card will be charged once we accept your order.
We reserve the right to verify the identity of the card holder. To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against information held by the card issuer and integrator. By accepting these terms and conditions, you consent to such checks being made.

The Seller shall deliver the Products to the location set out in the order.
Delivery is completed on the completion of (in the case of delivery) unloading or (in the case of collection)
loading of the Products at the Customer’s location or pick up or drop off point.
If the Customer fails to accept or (as applicable) collect the Products within three (3) Business Days of the Seller
notifying the Customer that the Products are ready for collection, then delivery of the Products shall be deemed
to have been completed at 9.00 am on the third (3 rd ) Business Day after the day on which the Seller notified the Customer that the Products were ready for collection.

Exemption to this is if delays or failure to deliver is a force majeure event or the Seller’s failure to comply with
its obligations under the contract.

Cancellation
The Customer may request to cancel an order within two (2) hours of placing it. While the Seller will use reasonable efforts to assist, cancellation is not guaranteed, as orders may begin processing immediately at the warehouse. If cancellation is no longer possible, the Customer may still be eligible to return unopened Products, as set out below.

Returns for Unopened Packages
The Seller accepts returns for unopened packages of The Handy or The Oh within fourteen (14) days of the original purchase date. Accessories are not returnable due to hygiene and safety reasons. Returned Products must be unused, unopened, and in their original condition. A valid proof of purchase is required.

A Return Fee of USD 30.00 / EUR 30.00 shall apply to all eligible returns. Original shipping costs are non-refundable.

To initiate a return, the Customer must contact Customer Services at [email protected] with the order number and intention to return, and follow the instructions provided by Customer Services.

Returns for Faulty or Damaged Products
If the Customer has received a damaged Product, the Seller will offer a replacement. The Seller also offers replacements for defective machines covered by the one (1) year commercial warranty. Refunds are not provided for defective items.

The Handy™ includes a one (1) year commercial warranty covering the motor, gear, and electronics. The warranty period commences on the date of purchase and covers defects arising from manufacturing errors or faulty parts. The warranty does not cover the sleeve or the TrueGrip band. The warranty shall be void if the Product has been opened or tampered with. Customers must contact the Seller immediately in the event of a defect.

Products purchased through pre-order will have the same refund and return conditions as any other product bought in our store.

Refunds
Refunds will be issued to the original payment method, less the applicable Return Fee of USD 30.00 / EUR 30.00. Refunds may take seven (7) to ten (10) business days to appear after processing. For any queries relating to returns or refunds, the Customer must contact Customer Services at [email protected].

Statutory Right to Cancel
The Customer shall forfeit the right to cancel or return an order if:

In the event of any problems or disagreements, we will always strive to find a solution in the interest of our
customers. Our dedicated customer service team is happy to help you with advice and assistance. You can email
us at [email protected] to tell us about your concerns and experiences.

Defects or Damage Due to Delivery
The Customer shall inspect the Products delivered by the Seller upon receipt for any visible or hidden defects caused by transportation. The Customer must notify the Seller by e-mail of such defects without undue delay after receipt. The Customer is required to provide relevant proof when submitting such complaints. This proof must include, at a minimum, photographic and/or video evidence clearly showing the damage. To protect privacy, the Customer must ensure that no personally identifiable information is included within such photographic or video material.

Faulty Products (Manufacturing Defects)
In the event of defects not related to delivery, such as faults in the motor, gear, or electronics, the Customer must notify the Seller without undue delay after discovery. The Customer is required to specify the faults identified as accurately as possible and provide relevant proof, including photographic and/or video evidence.

The Handy™ includes a one (1) year commercial warranty covering the motor, gear, and electronics. The warranty period commences on the date of purchase and covers defects arising from manufacturing errors or faulty parts. The warranty does not cover the sleeve or the TrueGrip band. 

Complaint Procedure
All complaints must be submitted by e-mail to Customer Services at [email protected]. Customer Services will issue a Return Confirmation to the Customer’s registered e-mail address.

For full details on return eligibility, refunds, and warranty coverage, the Customer shall refer to Clause 6 (Cancellation and Returns).

Can I open my Handy (Handy 1 or Handy 2) or replace the battery myself?

Opening your Handy 1 or Handy 2, or attempting to replace internal parts such as the battery, may void the warranty. This policy helps keep the product safe and ensures a clear warranty process for all customers.

If you have any issues, please contact our support team. We’ll guide you through the correct steps and make sure your warranty remains valid.

If a product has a defect and the Customer notifies the Seller within the time period specified in clause 8, the
Seller can choose to either remedy the defect by way of substitute delivery or by rectification. The Customer
shall not carry out any remedy of any defect unless agreed with the Seller. In any event, the Seller shall not be
responsible for any substitute delivery or rectification of the products to/at another place of delivery than initially agreed.
In the event that a defect is not remedied within a reasonable period of time from the date of notice of the claim, the Customer may cancel the purchase, provided that the defect is substantial.
The Seller is not responsible for any damages or losses caused by further application of the Products or any
consequences such as liquidated damages, indemnities, expenditure costs, damages the Products have caused any person or item, unless the damages or the loss is caused by defects relating to willful misconduct or gross
negligence by the Seller.

The Consumer shall
a) provide such assistance as is reasonable to expect of him or her in order for the Seller to be able to
fulfil the purchase, and
b) take possession of the Products by collecting or receiving it.

All Intellectual Property Rights in or arising out of or in connection with the Products, shall be owned by the
Seller.

Your privacy is of great importance to us. We process your personal data in accordance with our privacy policy,
which is available here: link.

The Seller does not accept any liability whatsoever, for damages or personal injury suffered by the Customer,
unless they are a direct result of an attributable failure or wrongful act of the Seller.
No damages may be claimed in respect of indirect loss.
These limitations of the Seller’s liability do not apply if the Seller has been guilty of gross negligence or willful
misconduct.
The Seller is not be liable for damages if the Customer has stored or used the Products contrary to the guidelines issued by the Seller.

The rights and obligations of the parties under this contract shall in their entirety be governed by Norwegian law.
Should a dispute arise between the parties as to the interpretation or the legal effects of the contract, the parties
shall first seek to resolve such dispute through negotiations.
If a dispute is not resolved through negotiations, either party may require such dispute to be resolved with final
effect before the Norwegian courts of law.