FAQ

Can I rely on your discretion regarding invoicing, packaging and shipment?

Definitely! Your Handy™ is packed discretely and the invoicing and shipping documents simply state “Massager”.

What will appear at my credit card bill?

On your bank account / credit card statement it says “SweetTech” which is the company behind the Handy™.

How fast will it be shipped?

All orders will be handled when they are received. Hence, it will be shipped same day or the next, depending on the time zone you are in. If you order during the weekend, it will be processed early Monday morning.

You can choose regular shipping or express shipping, but the exact shipping time depends on your location.

When will I receive a tracking number?

When you will receive your tracking number depends on where you are based. Generally North American and European customers will receive their orders immediately when shipped.

Other customers will receive their tracking information 1-3 days after shipping as these customers are handled by our China warehouse. But don’t worry! Even though you have not received a tracking number, we can assure you that it has been processed the next business day after the order is placed.

Send us an e-mail if you are concerned about your delivery; contact@thehandy.com

What is the estimated delivery time?

This depends on where you are based, however as a general rule the following shipping time applies;

 

Is shipping included?

Shipping is included to the Unites States and Australia due to taxes and regulations. A small shipping cost will be added at check out for orders other than these countries.

What do I do if my tracking number does not work?

The tracking number should be active within 24 hours of receipt of the email notification. If not, feel free to contact us at contact@thehandy.com.

If I want to return the product, where should I send it?

If you want to use the Satisfaction Guarantee and return the Handy™ within 14 days we need you to send an e-mail to returns@thehandy.com.

The return shipping address depends on where you are based and will get further information when you reach out.

What is the Satisfaction Guarantee?

For the HandyTM Machine – 14-Days return policy – “Satisfaction guarantee”

The 14 days trial start from the moment the HandyTM shipment is received by the customer.

A refund will be given to the same card that the Customer used in the original purchase, less the cost of actual shipping costs, customs/duties clearance and handling.

In any case, the Customer forfeits the right to cancel the order for the HandyTM in question should the Seller, at his own discretion uncover any of the following:

  • that the returned Product, and/or its packaging is not intact;
  • that the returned Product is without its original external and/or internal packaging;
  • that the returned Product is missing components included in the delivery

Please send an e-mail to returns@thehandy.com in order to proceed with this guarantee. 

Note! It is very important that you set the invoice amount to 10 EUR/USD. The machine is not usable again and we will only use this for demonstration purposes – hence the low value to avoid double taxation.

Questionnaire

To help us become better at what we do, we would like you to briefly answer the questions on the questionnaire. This will be used to improve the product in the future.

Is VAT included?

VAT is included in most countries where the shipment is DDP (Delivered Duty Paid). This implies that VAT is being covered by us. You as a customer should feel comfortable that the price you pay gives you the product to your home without additional costs.

If your country is not included in the below list, we can ship to you at your own risk.

Countries currently offering DDP shipments:

ALBANIA

ALGERIA

ANDORRA

ANGOLA

ANGUILLA

ANTIGUA

ARGENTINA

ARUBA

AUSTRALIA

AUSTRIA

BAHAMAS

BAHRAIN

BANGLADESH

BARBADOS

BELGIUM

BELIZE

BENIN

BERMUDA

BHUTAN

BOLIVIA

BONAIRE

BOSNIA AND HERZEGOVINA

BOTSWANA

BRAZIL

BRUNEI

BULGARIA

BURKINA FASO

BURUNDI

CAMBODIA

CANADA

CANARY ISLANDS, THE

CAYMAN ISLANDS

CHAD

CHILE

CHINA, PEOPLES REPUBLIC

COLOMBIA

CONGO

CONGO, THE DEMOCRATIC REPUBLIC OF

COSTA RICA

CROATIA

CURACAO

CYPRUS

CZECH REPUBLIC, THE

DENMARK

DOMINICA

DOMINICAN REPUBLIC

ECUADOR

EGYPT

EL SALVADOR

ERITREA

ESTONIA

ETHIOPIA

FIJI

FINLAND

FRANCE

FRENCH GUYANA

GABON

GAMBIA

GERMANY

GHANA

GIBRALTAR

GREECE

GRENADA

GUADELOUPE

GUATEMALA

GUERNSEY

GUINEA-EQUATORIAL

GUYANA (BRITISH)

HAITI

HONDURAS

HONG KONG

HUNGARY

ICELAND

INDIA

INDONESIA

IRELAND, REPUBLIC OF

ISRAEL

ITALY

JAMAICA

JAPAN

JERSEY

JORDAN

KENYA

KOREA, REPUBLIC OF (SOUTH K.)

KUWAIT

LAO PEOPLES DEMOCRATIC REPUBLIC

LATVIA

LEBANON

LESOTHO

LIBERIA

LIBYA

LIECHTENSTEIN

LITHUANIA

LUXEMBOURG

MACAU

MADAGASCAR

MALAWI

MALAYSIA

MALDIVES

MALI

MALTA

MARTINIQUE

MAURITIUS

MAYOTTE

MEXICO

MONACO

MONGOLIA

MONTENEGRO, REPUBLIC OF

MONTSERRAT

MOROCCO

MOZAMBIQUE

MYANMAR

NAMIBIA

NETHERLANDS, THE

NEVIS

NEW CALEDONIA

NEW ZEALAND

NICARAGUA

NIGER

NIGERIA

NORWAY

OMAN

PAKISTAN

PANAMA

PAPUA NEW GUINEA

PARAGUAY

PERU

PHILIPPINES, THE

POLAND

PORTUGAL

PUERTO RICO

QATAR

REUNION, ISLAND OF

ROMANIA

RWANDA

SAN MARINO

SAUDI ARABIA

SENEGAL

SERBIA, REPUBLIC OF

SEYCHELLES

SINGAPORE

SLOVAKIA

SLOVENIA

SOUTH AFRICA

SOUTH SUDAN

SPAIN

SRI LANKA

SUDAN

SWAZILAND

SWEDEN

SWITZERLAND

TAHITI

TAIWAN

TANZANIA

THAILAND

TIMOR LESTE

TOGO

TRINIDAD AND TOBAGO

TURKEY

TURKS AND CAICOS ISLANDS

UGANDA

UNITED ARAB EMIRATES

UNITED KINGDOM

UNITED STATES OF AMERICA

URUGUAY

VANUATU

VENEZUELA

VIETNAM

VIRGIN ISLANDS (BRITISH)

VIRGIN ISLANDS (US)

ZAMBIA

ZIMBABWE

Is Toll included in the total price?

In most cases, the VAT and TOLL is included in the price you receive.

However, there are some countries where it might be challenging to estimate what customs will charge in tolls and other costs. If you live in one of the following countries, you will be contacted by one of our team members to assure that you want us to ship the order to you at your own risk.

Countries where we ship at the customers’ own risk;

AFGHANISTAN

ARMENIA

AZERBAIJAN

BANGLADESH

BOLIVIA

BELARUS

CHILE

COSTA RICA

CUBA

ALGERIA

ECUADOR

EGYPT

GEORGIA

GUATEMALA

HONDURAS

INDONESIA

INDIA

IRAQ

IRAN (ISLAMIC REPUBLIC OF)

KYRGYZSTAN

KOREA, THE D.P.R OF (NORTH K.)

KUWAIT

KAZAKHSTAN

LEBANON

LIBYA

MOROCCO

MOLDOVA, REPUBLIC OF

MYANMAR

NICARAGUA

PERU

PAKISTAN

QATAR

RUSSIAN FEDERATION, THE

SUDAN

SAN MARINO

SOMALIA

SOUTH SUDAN

EL SALVADOR

SYRIA

TAJIKISTAN

TUNISIA

TURKEY

UKRAINE

UZBEKISTAN

VIETNAM

SOMALILAND, REP OF (NORTH SOMALIA)

YEMEN, REPUBLIC OF

What if I regret my purchase after I ordered my Handy™?

We are all allowed to regret, and we will do our best in order to assist if you for some reason do not want the Handy™ you’ve ordered.

If you regret your purchase after completing the order, please send us an e mail to contact@thehandy.com. If the product has not shipped, we will arrange for a cancellation.

If the product has shipped we can arrange for a return. The shipping cost both ways must be covered by you.

We do also offer a 14 days Satisfaction Guarantee for all customers. If you by any chance do not like Handy™, we will accept for you to return the product. However, the freight costs and VAT will have to be covered by you as a customer. Please have a look at the above link for further details.

Are you offering any guarantees on the Handy™?

YES! Of course!

The Handy™ is built to last and our test machines in our office/lab has run for over 1500 kilometers / 1000 miles (and still running). The machine is supposed to give hours of pleasure in addition to the future firmware updates that will “make the product new” with additional features and optimization. So be prepared to have your Handy™ for a long time!

The Handy™ therefore comes with a one (1) year warranty on the motor, gear and electronics. The warranty period starts from the day of purchase and covers defects due to manufacturing errors or faulty parts. The warranty does not cover the sleeve or the TrueGrip™ band.

Please do not open or tamper with the Handy™ if broken, as the warranty will be waived if tampered with. Contact us as soon as possible if the product is broken and we will sort it out right away.

Asking for a friend, he is not the average guy. Will he still get the promised sensual experience?

The soft and pliable Handy Sleeve fasten with the Handy TrueGrip-system ensures a snug fit, independent of your friend’s size. One size truly fits all!

Do I need an Internet connection to use Handy™?

No! Handy™ works just as well without an Internet connection. In fact, the basic design is offline performance (Wi-Fi is default off). However, you need to connect the device in order to update the firmware if you would like to improve your Handy when new firmware is released.

Is it OK to use a lubricant?

Using lube gives a unique sensational feeling! We recommend you use only water-based lubricants that do not affect the sleeve material.

Does Handy run on batteries?

No. We designed Handy™ with a quiet and powerful brushless motor to meet power and control requirements. Including a battery pack in the housing would both increase weight and ruin the ergonomics. And imagine the disappointment if you run out of power just before….

What does it mean that the Handy™ is IoT ready?

As an Internet of Things device, the Handy™ is ready for the future. It is compatible with different services as Google Home, Video Sync, remote control and VR. However, we have not yet launched this commercially. The Handy has built in Wi-Fi and Bluetooth opening a world of possibilities. Handy can be updated through internet, and we will continuously develop new services and improve the machine.

In the current offering, customers are given an opportunity to try out our Beta connector where you can control the Handy™  and sync with video with a cell phone, computer or a tablet. Visit handyfeeling.com for more information.

Is Handy™ water resistant / waterproof?

No! Handy is NOT waterproof. Using Handy in a wet environment is a health hazard and can result in fatal electric shock.

Can I buy Handy™ in physical stores?

Yes! If you are in Norway you can visit a Kondomeriet-store close to you to check out the Handy™. Otherwise check out the online stores Kondomeriet or Nytelse.no. If you are based in EU, check out Sinful.

We have also recently made an agreement with the German wholesale player Orion that will offer the Handy™ to retailers throughout Europe.