Definitely! Your Handy™ is packed discretely and the invoicing and shipping documents simply state “Massager”.
On your bank account / credit card statement it says “SweetTech” which is the company behind the Handy™.
All orders will be handled when they are received. Hence, it will be shipped same day or the next, depending on the time zone you are in. If you order during the weekend, it will be processed early Monday morning.
You can choose regular shipping or express shipping, but the exact shipping time depends on your location.
When you will receive your tracking number depends on where you are based. Generally North American and European customers will receive their orders immediately when shipped.
Other customers will receive their tracking information 1-3 days after shipping as these customers are handled by our China warehouse. But don’t worry! Even though you have not received a tracking number, we can assure you that it has been processed the next business day after the order is placed.
Send us an e-mail if you are concerned about your delivery; email@example.com
This depends on where you are based, however as a general rule the following shipping time applies;
Shipping is included to the Unites States and Australia due to taxes and regulations. A small shipping cost will be added at check out for orders other than these countries.
The tracking number should be active within 24 hours of receipt of the email notification. If not, feel free to contact us at firstname.lastname@example.org.
If you want to use the Satisfaction Guarantee and return the Handy™ within 14 days we need you to send an e-mail to email@example.com.
The return shipping address depends on where you are based and will get further information when you reach out.
For the HandyTM Machine – 14-Days return policy – “Satisfaction guarantee”
The 14 days trial start from the moment the HandyTM shipment is received by the customer.
A refund will be given to the same card that the Customer used in the original purchase, less the cost of actual shipping costs, customs/duties clearance and handling.
In any case, the Customer forfeits the right to cancel the order for the HandyTM in question should the Seller, at his own discretion uncover any of the following:
- that the returned Product, and/or its packaging is not intact;
- that the returned Product is without its original external and/or internal packaging;
- that the returned Product is missing components included in the delivery
Please send an e-mail to firstname.lastname@example.org in order to proceed with this guarantee.
Note! It is very important that you set the invoice amount to 10 EUR/USD. The machine is not usable again and we will only use this for demonstration purposes – hence the low value to avoid double taxation.
To help us become better at what we do, we would like you to briefly answer the questions on the questionnaire. This will be used to improve the product in the future.
VAT is included in most countries where the shipment is DDP (Delivered Duty Paid). This implies that VAT is being covered by us. You as a customer should feel comfortable that the price you pay gives you the product to your home without additional costs.
If your country is not included in the below list, we can ship to you at your own risk.
Countries currently offering DDP shipments:
BOSNIA AND HERZEGOVINA
CANARY ISLANDS, THE
CHINA, PEOPLES REPUBLIC
CONGO, THE DEMOCRATIC REPUBLIC OF
CZECH REPUBLIC, THE
IRELAND, REPUBLIC OF
KOREA, REPUBLIC OF (SOUTH K.)
LAO PEOPLES DEMOCRATIC REPUBLIC
MONTENEGRO, REPUBLIC OF
PAPUA NEW GUINEA
REUNION, ISLAND OF
SERBIA, REPUBLIC OF
TRINIDAD AND TOBAGO
TURKS AND CAICOS ISLANDS
UNITED ARAB EMIRATES
UNITED STATES OF AMERICA
VIRGIN ISLANDS (BRITISH)
VIRGIN ISLANDS (US)
In most cases, the VAT and TOLL is included in the price you receive.
However, there are some countries where it might be challenging to estimate what customs will charge in tolls and other costs. If you live in one of the following countries, you will be contacted by one of our team members to assure that you want us to ship the order to you at your own risk.
Countries where we ship at the customers’ own risk;
IRAN (ISLAMIC REPUBLIC OF)
KOREA, THE D.P.R OF (NORTH K.)
MOLDOVA, REPUBLIC OF
RUSSIAN FEDERATION, THE
SOMALILAND, REP OF (NORTH SOMALIA)
YEMEN, REPUBLIC OF
We are all allowed to regret, and we will do our best in order to assist if you for some reason do not want the Handy™ you’ve ordered.
If you regret your purchase after completing the order, please send us an e mail to email@example.com. If the product has not shipped, we will arrange for a cancellation.
If the product has shipped we can arrange for a return. The shipping cost both ways must be covered by you.
We do also offer a 14 days Satisfaction Guarantee for all customers. If you by any chance do not like Handy™, we will accept for you to return the product. However, the freight costs and VAT will have to be covered by you as a customer. Please have a look at the above link for further details.
YES! Of course!
The Handy™ is built to last and our test machines in our office/lab has run for over 1500 kilometers / 1000 miles (and still running). The machine is supposed to give hours of pleasure in addition to the future firmware updates that will “make the product new” with additional features and optimization. So be prepared to have your Handy™ for a long time!
The Handy™ therefore comes with a one (1) year warranty on the motor, gear and electronics. The warranty period starts from the day of purchase and covers defects due to manufacturing errors or faulty parts. The warranty does not cover the sleeve or the TrueGrip™ band.
Please do not open or tamper with the Handy™ if broken, as the warranty will be waived if tampered with. Contact us as soon as possible if the product is broken and we will sort it out right away.
The soft and pliable Handy Sleeve fasten with the Handy TrueGrip-system ensures a snug fit, independent of your friend’s size. One size truly fits all!
No! Handy™ works just as well without an Internet connection. In fact, the basic design is offline performance (Wi-Fi is default off). However, you need to connect the device in order to update the firmware if you would like to improve your Handy when new firmware is released.
Using lube gives a unique sensational feeling! We recommend you use only water-based lubricants that do not affect the sleeve material.
No. We designed Handy™ with a quiet and powerful brushless motor to meet power and control requirements. Including a battery pack in the housing would both increase weight and ruin the ergonomics. And imagine the disappointment if you run out of power just before….
As an Internet of Things device, the Handy™ is ready for the future. It is compatible with different services as Google Home, Video Sync, remote control and VR. However, we have not yet launched this commercially. The Handy has built in Wi-Fi and Bluetooth opening a world of possibilities. Handy can be updated through internet, and we will continuously develop new services and improve the machine.
In the current offering, customers are given an opportunity to try out our Beta connector where you can control the Handy™ and sync with video with a cell phone, computer or a tablet. Visit handyfeeling.com for more information.
No! Handy is NOT waterproof. Using Handy in a wet environment is a health hazard and can result in fatal electric shock.
Yes! If you are in Norway you can visit a Kondomeriet-store close to you to check out the Handy™. Otherwise check out the online stores Kondomeriet or Nytelse.no. If you are based in EU, check out Sinful.
We have also recently made an agreement with the German wholesale player Orion that will offer the Handy™ to retailers throughout Europe.