Frequently Asked Questions
Got questions? We’ve rounded up the most common queries our users ask and provided simple, easy-to-follow answers. Find your answers to questions on shipping, connections or even the technical bits!
The Handy Setup
Need some guidance to help you connect your Handy to Wi-Fi, or maybe you want to learn more on how you can care about your device? We have some notes on Handys Firmware Updates.
Still Have Questions?
If you haven't found an answer to your question, please contact us at: email@example.com A member of our friendly team will be with you as soon as possible.
We are currently using Stripe and Paypal.
On your bank account / credit card statement it says both Handy™ and “SweetTech”, which is the company behind the Handy™.
We are all allowed to regret, and we will do our best in order to assist if you for some reason do not want the Handy™ you’ve ordered.
If you regret your purchase after completing the order, please send us an e mail to firstname.lastname@example.org. If the product has not shipped, we will arrange for a cancellation.
If the product has shipped we can arrange for a return. The shipping cost both ways must be covered by you.
We do also offer a 30 days Satisfaction Guarantee for all customers. If you by any chance do not like Handy™, we will accept for you to return the product. However, the freight costs and VAT will have to be covered by you as a customer. Please have a look at the above link for further details.
For the Handy™ Machine – 30 Days return policy – “Satisfaction guarantee”
The 30 days trial start from the moment the Handy™ shipment is received by the customer.
A refund will be given to the same card that the Customer used in the original purchase, less the cost of actual shipping costs, customs/duties clearance and handling.
In any case, the Customer forfeits the right to cancel the order for the Handy™ in question should the Seller, at his own discretion uncover any of the following:
that the returned Product, and/or its packaging is not intact;
that the returned Product is without its original external and/or internal packaging;
that the returned Product is missing components included in the delivery
Please send an e-mail to email@example.com in order to proceed with this guarantee.
Note! It is very important that you set the invoice amount to 10 EUR/USD. The machine is not usable again and we will only use this for demonstration purposes – hence the low value to avoid double taxation.
To help us become better at what we do, we would like you to briefly answer the questions on the questionnaire. This will be used to improve the product in the future.
Besides using the device “stand alone”, there are several online functions for you to try to get the best out of your Handy™.
This function allows your partner to control the movements of your Handy™ from anywhere in the world
using a smart phone, computer, tablet etc that is connected to Wi-Fi.
Follow this guide on how to use the remote function: https://www.handysetup.com/use-remote-function.html
On our web page Handyfeeling.com we have a selection of free scripted adult movies that can be watched in sync with your Handy™. Visit https://handyfeeling.com/videos
To be able to watch the video content, be sure that your Handy™ is connected to Wi-Fi and also that you have connected your Handy™ using your Connection Key.
We are constantly working on expanding our video library, so we kindly ask you to be patient.
On our web page Handyfeeling.com you are able to play videos – that are scripted for use with Handy™ – and watch it while in sync with your Handy™.
Visit https://handyfeeling.com/local-video to upload a script and video URL. It is explained in our page how to find scripts.
Our partner SexLikeReal has implemented Handy™ for users to watch high quality VR adult videos while synced with Handy™. Simply subscribe at https://www.sexlikereal.com/
Remember to have your Handy™ connected to Wi-Fi and thereafter go to the settings menu on SLR and press “Connect To Handy”. It is adviseable to make sure that the content you want to watch is integrated with Handy™, as they haven’t included their whole library for for Handy™ users.
Open API (Application Programming Interface) is a software intermediary that allows two applications to talk to each other. In other words; it’s a solution that makes it possible for third parties to make apps or software to control the Handy™.
For all of you who wants to check out our open API please visit: https://app.swaggerhub.com/apis/alexandera/handy-api/1.0.0
Unfortunately, we don’t have a retailer in USA at the moment. We are still working on getting the product to USA retailers.
Are you a retailer? Please check here https://www.thehandy.com/us-retailer/
Yes! in some parts of the world you can. If you are in Norway you can visit a Kondomeriet-store close to you to check out the Handy™. Otherwise, check out the online store Kondomeriet.no
If you are located in EU, Handy™ can be purchased in various stores through the wholesale player Orion.
We are constantly working on getting the Handy™ sold in additional physical stores worldwide, starting with the US.
No, we don`t sell Handy™ through Amazon. We have a separate independent warehouse in LA, which makes no need of Amazons services.
YES! Of course!
The Handy™ is built to last and our test machines in our office/lab has run for over 1500 kilometers / 1000 miles (and still running). The machine is supposed to give hours of pleasure in addition to the future firmware updates that will “make the product new” with additional features and optimization. So be prepared to have your Handy™ for a long time!
The Handy™ therefore comes with a one (1) year warranty on the motor, gear and electronics. The warranty period starts from the day of purchase and covers defects due to manufacturing errors or faulty parts. The warranty does not cover the sleeve or the TrueGrip band.
Please do not open or tamper with the Handy™ if broken, as the warranty will be waived if tampered with. Contact us as soon as possible if the product is broken and we will sort it out right away.
SexLikeReal now has Handy™ integration, meaning that you can watch thousands of high-quality 6K VR
adult videos perfectly synced to Handy™.
Simply sign up for a SLR membership and enjoy the fun. If you want a special discount then you can use this link here.
The Handy™ comes with 1 TrueGrip sleeve, 1 TrueGrip band and a power supply.
Using lube gives a unique sensational feeling! We recommend you use only water-based lubricants that do not affect the sleeve material.
The Handy™ was build to fit all proportions. The soft and pliable Handy™ sleeve attached to the Handy™ TrueGrip-system ensures a snug fit – one size truly fits all!
We are currently using Stripe and Paypal.
The product description on the label is “massager.” Due to customs regulations the product description can not be changed individually for your order.
For EU and US orders, this does not apply and all orders are shipped without any customs description on the label or invoice.
For all other countries it is stated on either the label, commercial invoice or both depending on your country.
For the UK, due to customs the sales order will be placed on the outside of the package in a transparent envelope and will have a full description of the item (ie. “The Handy - Massager”).
NB! As we are out of stock in US and in the process of changing our US warehouse all US and Canada orders are being shipped from Hong Kong temporarily (with the description of “massager” on the label.)
It depends on where you are based. Generally North American and European customers will receive their orders immediately when shipped.
Other customers will receive their tracking information 1-3 days after shipping, as these customers are handled by our China warehouse. But don’t worry! Even though you have not received a tracking number, we can assure you that it has been processed the next business day after the order is placed.
Send us an e-mail if you are concerned about your delivery; firstname.lastname@example.org.
All orders will be handled when they are received. Hence, it will be shipped same day or the next, depending on the time zone you are in. If you order during the weekend, it will be processed early Monday morning.
You can choose regular shipping or express shipping, but the exact shipping time depends on your location.
When bying the Handy™, we offer free shipping to Europe and the US. For the rest of the world a small additional fee will be added to your order.
This depends on where you are based, however as a general rule the following shipping time applies;
Regular shipping (7-14 days)
Express shipping (3-7 days)
When ordering your product(s) you have (in some regions) an option to choose express shipping. For an extra additional fee you can have your Handy™ delivered within just a few days depending on your location.
The Handy™ shipping box is too large to fit within a regular PO box, so an alternative address or pick-up location is advised. However, some carriers offer pick up and/or other options for larger boxes. Wonder what carrier is being used for your specific country, and if they accept PO box delivery? please contact us at email@example.com.
Unfortunately it is not possible at this time to buy it due to import restrictions.
Unfortunately, it is not possible at this time to buy it in Russia due to import restrictions. However, retailers that purchase from Orion Wholesales will have it as soon as they operate in Russia.
We use FedEx as carrier in the UK.
We currently use FedEx as carrier in the US.
We use UPS to deliver the package.
VAT is included in most countries where the shipment is DDP (Delivered Duty Paid). This implies that
VAT is being covered by us. You as a customer should feel comfortable that the price you pay gives you
the product to your home without additional costs.
If your country is not included in the below list, we can ship to you at your own risk.
Countries currently offering DDP shipments:
BOSNIA AND HERZEGOVINA
CANARY ISLANDS, THE
CHINA, PEOPLES REPUBLIC
CONGO, THE DEMOCRATIC REPUBLIC OF
CZECH REPUBLIC, THE
IRELAND, REPUBLIC OF
KOREA, REPUBLIC OF (SOUTH K.)
LAO PEOPLES DEMOCRATIC REPUBLIC
MONTENEGRO, REPUBLIC OF
PAPUA NEW GUINEA
REUNION, ISLAND OF
SERBIA, REPUBLIC OF
TRINIDAD AND TOBAGO
TURKS AND CAICOS ISLANDS
UNITED ARAB EMIRATES
UNITED STATES OF AMERICA
VIRGIN ISLANDS (BRITISH)
VIRGIN ISLANDS (US)
Definitely! Your Handy™ is packed discretely and the invoicing and shipping documents simply state “Massager”.
If you choose express shipping, it will take 3 – 6 days after you place the order and 6 – 12 days for regular shipping.
The tracking number should be active within 24 hours of receipt of the email notification. If not, feel free to contact us at firstname.lastname@example.org
If you want to use the Satisfaction Guarantee and return the Handy™ within 30 days, we need you to send an e-mail to email@example.com. The return shipping address depends on where you are based and you will get further information when you reach out.
In most cases, the VAT and TOLL is included in the price you receive.
However, there are some countries where it might be challenging to estimate what customs will charge in tolls and other costs. If you live in one of the following countries, you will be contacted by one of our team members to assure that you want us to ship the order to you at your own risk.
Countries where we ship at the customers’ own risk;
IRAN (ISLAMIC REPUBLIC OF)
KOREA, THE D.P.R OF (NORTH K.)
MOLDOVA, REPUBLIC OF
RUSSIAN FEDERATION, THE
SOMALILAND, REP OF (NORTH SOMALIA)
YEMEN, REPUBLIC OF
NO! If that happens it might be a scam and you should contact us at firstname.lastname@example.org
Follow this guide:
No, that will not work. Our suggestion is to use Handy™ with a hotspot on your phone or PC. Some newer models have dual channel Wi-Fi that can make the Handy™ connect to the hotel network through your PC/smartphone.
“Open a web browser on your device that is connected to the handy setup Wi-Fi. Then go to the url http://192.168.1.1
This will force open the Handy™ setup screen.”
Try the setup process again from scratch.
If it still doesn’t work you can you do this:
No! Handy™ works just as well without an Internet connection. In fact, the basic design is offline performance (Wi-Fi is default off). However, you need to connect the device in order to update the firmware if you would like to improve your Handy™ when new firmware is released. You also need Wi-Fi for online services such as video sync and remote control.
No, you do not need an external device to use Handy™. To use the machine in offline mode you don’t need anything else.
If you want to use the online services (video sync and remote control) you will need a PC, Mac, smartphone or tablet to configure your Handy™.
You can use almost all devices with Wi-Fi to setup your Handy™. We recommend using a PC, Mac, smartphone, tablet or an Ipad for the setup.
Yes, it can. Handy™ has Wi-Fi and can be remote controlled through the internet! Simply give your Connection Key to your partner, then he or she can go to our website and control your Handy™!
You will have to give your Connection Key to your partner. Simply go to Handyfeeling.com/remote and follow the instructions on the screen.
Scripting videos to sync with Handy™ can be done in many ways. We recommend downloading the OneTouch Scripter which allows you to create scripts without any programming knowledge.
Open API (Application Programming Interface) is a software intermediary that allows two applications to talk to each other. In other words; it’s a solution that makes it possible for third parties to make apps or software to control the Handy™. Our partner SexLikeReal is an example of a provider who uses our API as they have integrated the Handy™ in their platform allowing their users to watch their content while the Handy™ is synced to the movements in the videos.
For all of you who wants to check out our open API please visit: https://app.swaggerhub.com/apis/alexandera/handy-api/1.0.0
There are available scripts via third party providers such as https://discuss.eroscripts.com/. We are currently preparing a guide on handyfeeling.com where you can find new scripts and also a subreddit for the same purpose.
Buy scripts for any of the current Interactive scenes here:
For local video playback
There’s also /Interactive folder in root on Android devices and /Documents on Windows where you can put the script separate from the video that also supports DLNA.)
For Streaming Video with a local script
Once the video is playing, If the app can see the funscript file, then there will be a “BLUE Sex toy
icon” in the video player menu UI
If you do not get a notification saying that the ‘funscript is being sent to the SLR servers” , then toggle the “BLUE sex toy icon” to OFF, then back to ON until it says the script is being sent to the servers.
Wait up to 10 seconds to ensure the script is loaded onto the device by looking for the “successful” notification
Now play the video and watch your toy move with the video!
-TIPS: Set your “Script Video Delay” to (-50 ms) in the player UI settings at the bottom of the menu for best experience
-TIPS: Once the video is playing – tap the UP arrow up to 4 times to Maximize stroke depth/length for best experience, and decrease to your liking on the fly as the video is playing
Yes, all headsets, including phone based headsets will work, but it will not necessarily give you the best experience. If you are looking for the “real deal” then we recommend buying Oculus Quest 2.
Currently only video. But we are working with some game developers to incorporate Handy™ into their VR games:-) Follow us on reddit, as we are announcing such news there.
If any of these games wants to support Handy™ we have an open and very simple API. Integration should be easy.
No. We designed Handy™ with a quiet and powerful brushless motor to meet power and control requirements. Including a battery pack in the housing would both increase weight and ruin the ergonomics. And imagine the disappointment if you run out of power just before….
Around 2.8 pounds.
Stroke length is 0 – 4.3 inches.
The dimensions for the Handy™ shipping box is 11.4 x 7.8 x 4.3 inches.
Voltage input for Handy™ is 100-240V and accept 50 and 60Hz.
The cable from the power adapter to Handy™ is 59 inches, and from the power adapter to the socket the cable is ~39 inches. So a total of 98 inches from socket to the machine.
The cable from the power adapter to the socket is a regular C7 power cable that you can get in all lengths. Very easy to find online if you want a longer option.
Unfortunately we don’t have decibel measurement at the moment. We can tell you that it is not silent, but makes less noise than our competitors. At lower speed it is almost silent, but at max speed it makes noise.
Here is a video with some sound (not completely accurate, but you will get the idea): https://youtu.be/g3p_K5u7mwU
Our Handy™ sleeve is extremely flexible, which makes it fit all sizes! Dimensions: lenght ≈ 4.5 inches, diameter bottom end ≈ 2 inches, diameter top end ≈ 1.65 inches, diameter hole ≈ 1.18 inches.
The sleeve is made by soft TPE.
The sleeve that ships with the Handy is a closed sleeve. We also have an open sleeve available in our store.
You can clean the sleeve simply with water, or you can use a specialized cleaning solution for similar toys that we also sell in our website (pjur AQUA lube).
Yes, you can use your own sleeves. Check out our blogpost: https://www.thehandy.com/want-to-make-your-manual-stroker-automatic/
Not in near future, but we are constantly working on developing and expanding our Handy™ range and additional sleeves are on the drawing board. We will be sure to announce any product news and updates through our channels!
As the TrueGrip sleeve material doesn’t withstand high temperatures and easily melts, warming up the sleeve is at users own risk.
The best way to warm it up is by putting the sleeve in a bowl of warm water.
Yes! When we launch additional sleeves – and other products to add to your Handy™- you will be able to purchase them separately.
Our new bands are in stores now, and you will also get them if you buy it from our webstore today. The bands are made of higher quality which makes them more durable and they are also easier to clean.
Please follow this instruction.
If you have access to a 3D printer you can download our drawings for free now and print your own: https://www.thehandy.com/fleshlight-mount-for-handy/
So far only the smallest Fleshlights can be attached. You can make your custom locking to get it to fit, but no official guide on that. We will however make an add-on to make most Fleshlights fit to Handy™. The add-on can be attached to the current version of Handy™.
Please note that our sleeve is designed for automatic movements and scored higher in user test then the Fleshlight.
No! Handy is NOT waterproof. Using Handy in a wet environment is a health hazard and can result in fatal electric shock.