Frequently Asked Questions
Can I rely on your discretion regarding invoicing, packaging and shipment?
Yes, every order ships in plain, unmarked packaging with no branding or product description on the outside. Your bank or card statement will show a neutral company name, so your purchase remains completely private from packaging to billing.
Depending on your country, standard shipping or customs documents may be attached externally as required, but these are kept as discreetly as possible.
What is the estimated delivery time?
We ship to most countries worldwide. Delivery timelines depend on your location and the shipping method selected at checkout; express options are available in most countries. As a general rule, the following shipping time applies:
- Regular shipping (4-7 working days)
- Express shipping (2-4 working days)
A tracking number is issued as soon as your order leaves the warehouse, so you can follow its progress.
If I change my mind, can I return my order?
Yes, we accept returns for unopened packages of The Handy/The Oh within 14 days of the original purchase date. Accessories are not returnable due to hygiene and safety reasons. Returned Products must be unused, unopened, and in their original condition. A valid proof of purchase is required.
A Return of Unopened Package Fee of USD 30.00 / EUR 30.00 will apply to all eligible returns. Original shipping costs are non-refundable.
To initiate a return, you must contact Customer Services at [email protected], include your order number and the reason for the return.
What happens if there are any problems with my order?
In the event of any problems or disagreements, we will always strive to find a solution in the best interest of our customers.
Our dedicated customer service team is happy to help you with advice and assistance. You can email us at [email protected] to tell us about your concerns and experiences.
Do you ship to P.O. boxes, packstations, or parcel lockers?
Currently, shipping to P.O. Boxes is only available in the US.
For other countries, we recommend selecting a courier pickup point if available.
If you have any concerns or questions, our dedicated customer service team is happy to help you with advice and assistance. You can email us directly at [email protected].
