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On your bank account/credit card statement it will say both Handy and “SweetTech”, which is the company behind the Handy.
We will attempt to cancel your order, but we are unable to guarantee a successful cancellation because of our warehouse configuration. In this case, you have the right to return your unopened order. A full refund will be issued in case of successful cancellations.
Please contact our Customer Service Team ([email protected]) if you wish to cancel/return your order. Please note that during the weekend our Service Team is not available and therefore may not be able to cancel your order.
PLEASE NOTE THAT ONLY UNOPENED OUTER SHIPPING CARTON CAN BE RETURNED. SHIPPING COSTS ARE PAID BY THE CUSTOMER.
Due to the intimate nature of the product, we are unable to accept returns of items you have used but are unsatisfied with. Our staff, due to health and hygiene concerns, will not handle any shipping boxes that appear to have been opened. This means that if you have opened the outer shipping box of your order, we cannot accept the items inside as returns.
We do not accept sleeves for return in any state.
You can return your product(s) within 30 days of receiving them if they are inside the sealed shipping box. If you want to return any item, please contact [email protected] in advance for return instructions, customs information and return address.
Yes! in some parts of the world you can. If you are in Norway you can visit a Kondomeriet-store close to you to check out the Handy™. Otherwise, check out the online store Kondomeriet.no
If you are located in EU, Handy™ can be purchased in various stores through the wholesaler Orion.
We are constantly working on getting the Handy™ sold in additional physical stores worldwide.
The Handy is available on Amazon US and Amazon Canada.
The Handy™ is built to last and our test machines in our office/lab has run for over 1500 kilometers / 1000 miles (and still running).
The Handy™ therefore comes with a one (1) year warranty on the motor, gear and electronics. The warranty period starts from the day of purchase and covers defects due to manufacturing errors or faulty parts. The warranty does not cover the sleeve or the TrueGrip band.
Please do not open or tamper with the Handy™ if broken, as the warranty will be waived if tampered with. Contact us as soon as possible if the product is broken and we will sort it out right away.
The Handy™ comes with 1 TrueGrip sleeve, 1 TrueGrip band, and a power supply (with a regional socket).
We recommend that you use a lubricant and, in particular, only water-based lubricants to minimize wear on the sleeve material.
The Handy™ was built to fit all proportions. The soft Handy™ sleeve attached to the Handy™ TrueGrip system ensures a comfortable fit. If you want to try different fits, we encourage you to explore our other sleeves in the store.
The product description on the label is “massager.” Due to customs regulations the product description cannot be changed individually for your order.
For EU and US orders, this does not apply and all orders are shipped without any customs description on the label or invoice.
For all other countries it is stated on either the label, commercial invoice or both depending on your country.
For the UK, due to customs the sales order will be placed on the outside of the package in a transparent envelope and will have a full description of the item (ie. “The Handy – Massager”).
If you haven’t received a tracking number and it’s been 3 working days since your order, send an email to [email protected] and we will look into it for you.
Send us an e-mail to [email protected] if you are concerned about your delivery.
When buying the Handy™, we offer free shipping within the US and the European Union (including Norway) for orders over 120 USD/120 Euro. For UK clients we offer free shipping for orders over 140 EUR. For the rest of the world, a shipping fee will be added to your order.
We deliver worldwide, except to the countries listed below:
For shopping in and delivery to Brazil, use our Brazilian store.
This depends on where you are based, however as a general rule the following shipping time applies:
The Handy™ shipping box is too large to fit within a regular PO box, so an alternative address or pick-up location is advised. However, some carriers offer pick up and/or other options for larger boxes. Wonder what carrier is being used for your specific country, and if they accept PO box delivery? Please contact us at [email protected].
Note that PO addresses don’t work for US express shipping.
Yes, all shipments are DDP (Delivery Duty Paid), which means that VAT is included.
Your Handy™ is packed discretely and the invoicing and shipping documents simply state “Massager”.
No, you should not be receiving a customs clearance payment. If that happens, contact us at [email protected].
Read our Wi-Fi setup guide for instructions.
No, the Handy cannot connect to managed networks that use a captive portal. In such situations, our suggestion is to connect your Handy™ to a hotspot on your phone or PC.
No, the Handy™ works in Offline Mode by default. You only need to connect the Handy to the Internet if you want access to connected features likes the remote control or synchronized video.
You can use the Handy™ in Offline Mode on its own. In Online Mode, any online-connected device with a web browser can interface with the Handy™.
You will need to use an Android or Apple device to connect the Handy to your Wi-Fi network.
Yes, The Handy™ has a Bluetooth mode that is used for connecting The Handy to your Wi-Fi network.
Yes, it can. Handy™ has Wi-Fi and can be remote controlled through the internet! Simply give your connection key to your partner, then they can go to HandyFeeling Remote Control and control your Handy™!
Our list of video partners contains all Handy-synchronized content providers.
Yes, all headsets, including phone based headsets will work, but it will not necessarily give you the best experience. If you are looking for the “real deal” then we recommend buying the Oculus Quest 2.
We recommend that you use the chatbot in the bottom-right corner of the screen to step through the most common Handy™ issues. You can also contact our support team at [email protected].
No. We designed Handy™ with a quiet and powerful brushless motor. Including a battery pack in the housing would both increase weight and ruin the ergonomics. And imagine the disappointment if you run out of power just before…
The Handy itself weights about 579 grams (1.3 lbs). The ship-ready Handy package that we ship out is about 1.3 kg (2.8 lbs).
Stroke length is up to 11 cm (4.3 inches).
The dimensions for the Handy™ shipping box is 11.4 x 7.8 x 4.3 inches. It weighs about 1.3 kg (2.8 lbs).
Voltage input for The Handy™ is 100-240V and accept 50Hz and 60Hz.
The cable from the power adapter to Handy™ is 150 cm (59 inches), and from the power adapter to the socket the cable is 99 cm (39 inches), for a total of 249 cm (98 inches) from socket to the machine.
Unfortunately, we don’t have decibel measurement at the moment. We can tell you that it is not silent, but makes less noise than our competitors. At lower speeds it is almost silent, but increases in loudness as you increase speed.
You can find a video with some sound to give you an idea of the loudness here.
The sleeve is made of soft thermoplastic elastomer (TPE).
You can clean the sleeve simply with water and a bit of soap.
Yes, you can use the Handy with most other sleeves. However, larger and heavier sleeves will strain the Handy’s motor and provide less than an optimal experience.
The TrueGrip sleeve material doesn’t withstand high temperatures and easily melts, so warming up the sleeve is at your own risk.
The best way to warm it up is by putting the sleeve in a bowl of warm water.
No, the Handy is NOT waterproof. Using Handy in a wet environment is a health hazard and can result in fatal electric shock.
The input power jack is 5.5 mm x 2.5 mm.
Opening the Handy will void the warranty. You do so at your own risk.
How to open:
How to assemble:
It can go at 32mm/s to 400mm/s and maintain these speeds consistently. This is possible due to the brushless motor and the algorithms in the firmware.
Handy is engineered to last! It is made with a sensored brushless DC motor that is not only more powerful, quieter and more energy efficient than standard motors, but also is far superior in durability. Our test machines have run for over 1500 kilometers / 1000 miles (and are still running). We haven’t had a Handy give up on us yet!