The Handy™ comes with a one (1) year warranty on the motor, gear and electronics. The warranty period starts from the day of purchase and covers defects due to manufacturing errors or faulty parts. The warranty does not cover the sleeve or the TrueGrip band.

Due to the intimate nature of the product, we are unable to accept returns of items you have used but are unsatisfied with. Our staff, due to health and hygiene concerns, will not handle any shipping boxes that appear to have been opened. This means that if you have opened the outer shipping box of your order, we cannot accept the items inside as returns.

You can return your product(s) within 30 days of receiving them if they are inside the sealed shipping box. If you want to return any item, please contact returns@thehandy.com in advance for return instructions, customs information and return address.

Definitely! Your Handy™ is packed discretely and the invoicing and shipping documents simply state “Massager”.

All orders will be handled when they are received. Hence, it will be shipped same day or the next, depending on the time zone you are in. If you order during the weekend, it will be processed early Monday morning.

You can choose regular shipping or express shipping, but the exact shipping time depends on your location.

In terms of estimated delivery time, this depends on where you are based, however as a general rule the following shipping times apply:

Regular shipping (7-14 days) and express shipping (3-7 days).

For the US and EU, delivery will be on the shorter end because of our warehouse locations.

Returned Handy machines are not resold and will most likely be used for testing and in future demos.

Yes of course! Send us an email at contact@thehandy.com and we’ll try to answer any questions you may have about the Handy. Otherwise, we are also on Reddit r/theHandy.