How does the Handy sync up with video?
The Handy can sync up with any video which has an accompanying script file that allows the Handy to
recreate the movements on screen. There are free scripts available made by other users in the Handy
community, but we also have a growing list of content partners that provide thousands of high-quality
sync-ready videos, including SexLikeReal, Czech VR, Feel X Videos and The Jerk Off Games. The Handy can sync
up with any video which has an accompanying script file that allows the Handy to recreate the movements on
What does the Handy warranty cover?
The Handy™ comes with a one (1) year warranty on the motor, gear and electronics. The warranty period
starts from the day of purchase and covers defects due to manufacturing errors or faulty parts. The warranty
does not cover the sleeve or the TrueGrip band.
How discreet is the packaging?
The Handy is packaged in a plain brown box with no logos on the outside. The inner box is branded, but only
viewable upon opening the package.
Does NOT apply to EU and US customers:
For packages sent over country borders, there must be a description of goods. By default, this is “massager”
on invoicing and shipping documents. However it is possible to change the description to something else eg.
“Handy tool” or “machine”. Please put a note to change the description when you place the order.
How fast is shipping?
All orders will be handled when they are received. Hence, it will be shipped same day or the next,
depending on the time zone you are in. If you order during the weekend, it will be processed early Monday
You can choose regular shipping or express shipping, but the exact shipping time depends on your
In terms of estimated delivery time, this depends on where you are based, however as a general rule the
following shipping times apply:
Regular shipping (7-14 days), Express shipping (3-7 days)
For the US and EU, delivery will be on the shorter end because of where our warehouses are located.
Is it simple to return the Handy if I decide it’s not for me?
Yes! Simply contact us on email@example.com within the 30 day trial period (starts from the day you
receive your Handy) to organise your return and refund. The Handy must be returned in the original box.
Please return the product along with the complete box, including all the content except for the sleeve.
The refund only covers the Handy and not any additional items that were purchased in the shop.
We will issue a refund as soon as we have received the Handy. The refund will go to the same card that
used to purchase the Handy, minus the shipping costs, customs/duties clearance and handling. Please note
that this cost is approximately $25 for the US, but will differ depending on your country.
What happens to returned Handy machines?
Returned Handy machines are not resold and will most likely be used for testing and in future demos.
I have some other questions that haven’t been answered here. Can I contact you?
Yes of course! Send us an email at firstname.lastname@example.org and we’ll try to answer any questions you may
have about the Handy. Otherwise, we are also on Reddit r/theHandy.